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Frequently Asked Questions
Our Sunglasses
LOVE-VEE is the epitome of style with a conscience. Our sunglasses are chic, hand-crafted, easy on the wallet, and oh-so-kind to Mother Earth. Plus, our limited-edition approach ensures you'll be rocking shades as unique as you are.
Our limited-edition sunglasses are crafted from the finest eco-friendly materials, like sustainable wood and plant-based acetate. Looking good never felt this guilt-free.
It's as simple as a walk in Hyde Park. Just pop them into their protective case when you're not strutting your stuff, and keep those lenses spotless with a soft cloth.
Not yet, but we're working on it! Stay in the loop by following us on Instagram or subscribing to our newsletter, and you'll be the first to know when you can make your shades as unique as your style.
At LOVE-VEE, we adore exclusivity and detest overproduction. That's why we have limited stock. Don't fret; we might bring back your fave. Stay in the know by subscribing to our newsletter. Missing out? So not chic!
Your LOVE-VEE sunnies come with a six-month warranty. This only covers manufacturing defects, ensuring you shine on without a care.
Our sunglasses are built to last, depending on your love for them. With top-notch materials, they can endure the test of time. And when it's time for a change, rest easy knowing our eco-friendly materials won't harm our beloved planet.
Order
We offer free standard delivery Australia-wide.
No need for complicated calculations!
To make your shopping experience as seamless as possible, we accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal.
We are working on it, so you can show off your fabulous style no matter where you are. In the meantime we offer shipping within Australia.
Stay tuned for exclusive deals and discounts by subscribing to our newsletter & following us on Instagram.
It depends on your location. After the order has been processed, all of those destined for Australia will grace your doorstep in 4-10 business days. Trust us, our hand-crafted sunglasses are worth the wait! Detailed delivery information will be included in your confirmation email.
You can check our Shipping Policy here.
Absolutely! Keep an eye on your inbox for a tracking number once your order has been shipped. Simply follow the instructions in your confirmation email to track your package.
Don't fret! If your tracking number goes MIA, just give us a shout through our contact form and provide some details to help us locate your order. Your full name, purchase date (and time, if possible), payment method, total purchase amount, and the model/models you've chosen will do the trick.
Your sunglasses will arrive in their own chic soft case, nestled within a fabulous carton box.
Absolutely! At LOVE-VEE, we take pride in our stylish and eco-conscious packaging. Your sunglasses will be lovingly nestled in a specially crafted triangle case made of premium kraft paper, lined with velvet fleece, and reinforced with recycled iron plates. This triangle case is then placed inside a 100% cardboard box, providing an extra layer of protection. Our commitment to fashion, style, and the environment shines through in every detail. From the biodegradable satchel to the compostable bubble wrap and water-soluble bag, we've ensured that your lenses arrive in perfect condition.
Returns & Refunds
We are sorry to hear that! In the unlikely case you receive a defective product, please reach out to us within 7 days of receiving your products describing the problem with some photos and we'll make it right!
For change of mind, please reach out to us within 7 days of receiving your products.
Products must be unused and in their original condition. Return shipping costs will be covered by the customer and incur a AU$10 restocking fee.
You can read more our full Refund Policy here
After our customer support team inspects the returned item, you'll receive a refund confirmation email with further details. We'll process the refund amount within 2-4 business days using the same payment method you used for the purchase. Please note that the refund may take a few additional business days to reflect in your account, depending on your payment method.
We're sorry, but at this time, we do not offer exchanges. We recommend initiating a return, and once confirmed, you can place a new order for the desired pair. If you need any assistance, feel free to contact us.
ANY OTHER QUESTIONS
Don't hesitate to drop us a line using our contact form.
We're committed to responding promptly, typically within 48 hours (Monday to Friday).